FAQs
Showing All
1.
Do you offer On Site Services?
Ans:
Quantum has a number of full time service engineers to allow us to meet all your installation and servicing needs.
We offer the following services:
System Design
Installation
Service & Maintenance (tailored to your needs, 5 day(Silver) or 7 day(Gold) contracts)
Calibration
System Health Checks
2.
How do I get my equipment serviced or calibrated?
Ans:
According to the type of equipment you have, we recommend that you contact the manufacturer of the equipment concerned wherever possible.  If the equipment was manufactured by Quantum Production we recommend the following process:
Wall mounted monitor/ancillary equipment - Best carried out on site by a visit from a Quantum Engineer.
Portable monitor - Return to Quantum Production for calibration and service.
Personal monitor - Return to Quantum Production for calibration and service.
3.
What routine maintenance procedures should we carry out on Quantum Oxygen Monitoring Equipment?
Ans:

We recommend that the following guide is read and built into your routine maintenance procedures.

 

 

Download Maintenance guide

 

4.
What replacement parts are needed for Quantum Oxygen Monitors?
Ans:

We offer a range of oxygen equipment and have listed the most recent units only. If your system does not appear in this list please contact us with details of the product name and serial number.

QFM330 Wall mounted oxygen deficiency monitor  - Sensor/battery pack (QM330RS) 2 year life

QRA330 & QRD330 Wall mounted oxygen repeater - Battery pack (QR330B) 2 year life

QPM3200 Personal oxygen monitor - Return to Quantum for servicing

5.
Can I use Oxygen Deficiency Monitors to detect an excess of carbon dioxide?
Ans:

Oxygen Deficiency Monitors should not be used to detect Carbon Dioxide. We recommend that the following guide is read
 

 

Download why CO2 advice guide.

6.
What maintenance procedures should we carry out on Quantum Carbon Dioxide Monitoring Equipment?
Ans:

We recommend that the following guide is read and built into your routine maintenance procedures.


Download CO2 Maintenance guide.

7.
Is a mains powered oxygen monitor better than a battery version?
Ans:

This is a very common question, as our QFM330 wall mounted monitor is powered by batteries (mains version is available as an option). We designed the unit to be battery powered because we found that users would tend to fit monitors near to the mains supply, rather than in the ideal safety location. A second reason was that in the event of a mains failure, unless a battery backup system was fitted, the unit would not function. 

Typical back up systems only last for a few hours in alarm, whereas the Quantum QFM330 will last in alarm for several weeks, providing much better protection. The unit incorporates a low battery indication/alarm so the user is not at risk from battery failure.  The QFM330 monitor is powered via batteries that only have to be changed every two years at the same time as the sensor. The replacement QM330RS sensor/battery, is a single pack that houses both the sensor and batteries. Fitting the new sensor/battery pack is easily undertaken by the user.



When we fit larger systems, the power is supplied via the main control panel. In the event that a cable is cut, or the main control panel is switched off, the monitor will sense the loss of the supply voltage and switch to its internal battery, so as to ensure continuous protection for the user. (2 year life from new).

Our new version of the wall mounted monitor, available in June 2014, will also have the facility of connecting an external voltage (12V) as standard. In the event that the user fits this supply, the monitor will be powered via the mains low voltage supply. However, in the event that the mains supply fails the monitor will automatically switch to its own internal supply. This will be a standard function of the new monitor.

8.
How do I order test gases?
Ans:

Quantum order details -
Oxygen  Test Gas -
QTG/18%/O2 - 34L canister of 18% O2 test gas (used to test alarm function - deficiency alarm)
QTG/20.8%/O2 - 34L canister of 20.8% O2 test gas (used to check calibration)
QTG/22.5%/O2 - 34L canister of 22.5% O2 test gas (used to test alarm function - enrichment alarm)
Carbon Dioxide Test Gas -
QTG/3.5%/CO2 - 34L canister of 3.5% CO2 test gas (used to test alarm function - excess alarm)
QTG/0.03%/CO2 - 34L canister of 0.03% CO2 test gas (used to check calibration)
Manual Flow Valve -
QTG/valve -Manual flow valve is required to connect to the above canisters, that can be reused on future canisters

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