Annual service/calibration visit, full telephone support during working hours and a maximum three working day standard response time to site (reduced to 24 hours for any critical failure). This includes a complete electronic system check, confirmation that alarm points are exact, use of certified test gases and a formal calibration certificate. This provides your organisation with independent certification to show due diligence. Calibration visits, where appropriate, include gas sensor pack change and emergency call out visits are charged at a preferential rate.
All the standard facilities of the silver contract but provides emergency response seven days a week and also include service/ calibration visits every six months. Emergency call out visits are charged at a preferential rate.
Quantum offers the facility to return goods for repair or refurbishment. Refurbishment Products can be returned regardless of age or condition for refurbishment/possible upgrade.
This allows product which has deteriorated in appearance as well as functionality to be stripped down and later technology incorporated where appropriate.
Quantum offers all customers the facility to request us to visit site to repair our equipment.
Quantum offers a full calibration service for all our products. This includes a complete electronic system check, confirmation that alarm points are exact, use of certified test gases and a formal calibration certificate. This provides your organisation with independent certification to show due diligence.
We recommend that our products are calibrated every twelve months as a minimum requirement. Calibration can be undertaken on site, or in-house, as required.
UKAS accredited calibration of our range of temperature monitoring and logging equipment is available should certification be required.
Quantum places particular emphasis in making best use of your existing equipment and designing a seamless solution to really work with your internal organisation. Our engineers are cryogenically trained, and we place great importance on safety and reliability as the basic building block rather than excessive gadgetry.
Quantum has an in-house installation and service team that covers all aspects of cryogenic equipment usage. Our engineers can visit your site (UK & Ireland) and discuss how to integrate your existing equipment with new Quantum electronic monitoring products. Where necessary we partner with cryogenic pipeline suppliers and cryogenic storage manufacturers to allow us to offer a complete and integrated solution.